Anyone traveling to the Omaha area, I recommend NE...

Anyone traveling to the Omaha area, I recommend NEVER staying at the Double Tree in downtown Omaha! We stayed at this same hotel for last year and it was so great, clearly there has been a change in management or staff or something.

The entire staff needs a serious lesson on hospitality and customer service. The daytime front desk staff is incapable of being polite, smile or acting like they care when guests ask for help or complain about a problem. Room keys wouldn t work, we had members of our group get randomly checked out throughout the week and couldn t access their rooms. On the flip side, the evening front desk staff was amazing! Always greeted guests as we came through the lobby. The shuttle drivers were also amazing and were great about giving rides to local restaurants/shops. The bartender was great, best service ever. The server was horrible, can t handle managing more than 2 tables at a time (even came back a 2nd time to give her another chance and it was worse). Food orders incorrect, over & undercooked food. Just gross!

Housekeeping is disgusting!!! We stayed for 6 nights, my bed was made once. And honestly I could care less if it s made but it s the expectation of the service that should be provided. The trash was emptied 2 of the 6 days and had trash in it everyday. Furniture was not dusted/wiped down (you could make drawings in the dust).

The upkeep of the hotel and maintenance is seriously lacking. Three days there was no hot water in the shower/sink...because cold showers is exactly what you need when traveling, right?! The thermostats do not work so the AC blows at full blast in arctic cold temperatures no matter what the setting. We would have to turn off the unit completely to warm up the room.

Never again will we stay there