I am very disappointed at the level of customer se...

I am very disappointed at the level of customer service and care my mother received today. My mother waited over an hour for her appointment that she came in on time. Other people who had later appointments were called in. My mother asked why she hadn't been called and the nurses admitted that other people were called before my mom. This place is very disorganized and rude. This incident has happened before. A different incident before this appointment, the woman who schedules the appointments made a mistake on scheduling an appointment for my mother. Hours later we noticed the mistake and rescheduled the appointment. I would give the clinic a zero rating.