THIS HAS BEEN THE WORST PROFESSIONAL EXPERIENCE. O...

THIS HAS BEEN THE WORST PROFESSIONAL EXPERIENCE. OUR OFFICE REQUESTED MEDICAL BILL & MEDICAL RECORDS, PER MRO DIRECTIONS. 2 SEPARATE HIPAA'S & LETTERS. 8 WEEKS LATER A FAX FOR NO RECORD WAS RECEIVED FROM DANIELLE W. "NO RECORDS FOUND". WE EXPLAINED YES THERE ARE RECORDS. DANIELLE "THERE ARE RECORDS BUT YOUR HIPPA ONLY ASK FOR BILL'S" . RECENT SAME HIPAA. RECORDS WILL BE FAXED. NEVER RECEIVED BILL OR RECORDS TO THIS DAY FROM REQUEST DAY OF FEB 12, 2020.
I HAVE EVEN TALKED TO SUPERVISOR JOHNNY G. WHO SAID "I SEE WHATS WRONG, I'LL FIX IT AND CALL YOU BACK. THAT HAS NOT HAPPENED, EVEN AFTER I CALLED HIM BACK TWICE. AS OF THIS HOUR "THEY ARE BEING PROCESSED."
THE PANDEMIC HAS NOTHING TO DO WITH INCOMPETENCY.