Cheri Engle

Review of Prudential Midlands Real Estat...

When I looked at my condo I knew the previous tena...

When I looked at my condo I knew the previous tenants had "trashed" it. When I got the call that I was approved, I told Brianna the condition the condo was in. I asked her if it would be cleaned and she promised it would be. The day I moved in I found that it hadn't been cleaned, painted, and the whole place smelled like dog pee. I called Dave and told him this was completely unacceptable and something needed to be done. Dave was very apologetic, took the blame for it, and worked endlessly to resolve the issues. I moved in on Aug 21st and over the last three weeks Dave has ensured that the carpet was replaced, maintenance issues were all fixed, and it was cleaned. Dave went above and beyond and made sure I was taken care of. Taking ownership for something is huge and he did FANTASIC. I can officially say with some hard work between myself, my family, the team at Midlands, my condo is beautiful and smells great! Dave managed this project with professionalism, respect, empathy, and heartfelt. I cannot say enough about how happy I am that everything worked out! Thank you!