We were so excited for our staycation but we re so...

We were so excited for our staycation but we re sorely disappointed with Tapatio Cliffs. We checked into a room and upon inspection immediately found a bed bug infestation on the box spring. We were moved to another (equivalent but bed bug free) room and given a $50 resort credit, but the rest of our stay was mediocre at best. The family pool was over crowded with unsupervised children who we had to call hotel security on as they attempted to jump off the bridge above into the pool. On our second day we had a cabana rental at the falls but sadly the service was worse than those without a cabana rental. We waited over 90 minutes for our server to come around and another 30 to get our order, which was wrong. Rather than credit us for the wrong order, they remade it and brought it out an hour later after we had already eaten and still charged us. I would not recommend this hotel- do yourself a favor and stay somewhere else- I recommend the Fairmont Scottsdale Princess.