Avoid OAT and Grand Circle for your travel needs. ...

Avoid OAT and Grand Circle for your travel needs. When I canceled a pre paid trip on April 4, 2020 .... over a year before the trip was to begin in May 2021 .... OAT representatives indicated I would be getting my trip refunded, less $600 cancelation fee, in 2-4 weeks. When no refund was received, I contacted OAT reps and was informed that the refund policy had changed. We were NOT going to get our money back, that it would be credited to a future reservation.

Our cancelation was prior to their policy change. But that doesn t seem to matter to OAT/Grand Circle.

So .... I recommend avoiding this company completely. If you do decide to use them for travel, I recommend minimal down payments of money until the last possible date before the trip.

I traveled 10 trips with OAT. Probably spent $100k in travel with them in the past 9 years. Now they are stiffing me for $10k in an unethical manner. I do not recommend traveling with either OAT or their parent Grand Circle.