Not great, being a bonvoy member doesn't do anythi...

Not great, being a bonvoy member doesn't do anything. I ask for simple requests and they just want more money. Covid 19 has destroyed all customer service here, sad. Also, they charge your credit card multiple times for absolutely no reason, after they charge me for incidentals when I checked in. I am currently locked out of my room for the 5th time today.