M

I stayed at this hotel for 2 nights following Chri...

I stayed at this hotel for 2 nights following Christmas. I booked 2 rooms for my kids and I because of the 25% off 2nd room promotion and half off the parking. Well the only thing I got was half off the parking, but DID NOT get the 25% off the 2nd room as I was promised.
When I first checked in I mentioned this discount and the person said, "Oh yeah, that'll be given when you check out."
I went downstairs to check out and mentioned this promotion again but was not given the 25% discount. It took forever to check me out so I thought the discount was being applied. It wasn't until I checked my credit card bill that I saw no discount. This was very frustrating. I also called Marriott Bonvoy customer service but they said they could not help me and to check with the hotel directly. It was too much going around trying to get the promised discount.
Also, there are no coffee makers in the rooms, so I was told by the person that checked us in that there would be free coffee at the bar in the mornings ONLY. The 1st morning I went downstairs and was given free coffee, however the 2nd morning when I went down and asked for coffee, I was asked to pay. I told the bartender that I was a guest at the hotel and that I was told that the coffee was free. He told me that I "must've misunderstood." He was the coffee was only free if I was a "gold" member and on their list. Ha! This was sooo embarrassing. Then he asked me again what my method of payment would be.

Last but not least, as to the parking, the parking for this hotel is an unguarded and dark ACE parking lot across the street in a very shady part of town. I was NOT comfortable leaving my vehicle there 2 nights in a row.

Nonetheless, I DO NOT recommend this hotel. It's member service was horrible. As a Marriott hotel, the only thing charming about it is that it's in a historic building I guess? But there is NOTHING surrounding it except depilated government buildings and homeless people's tents on the sidewalks.
Oh, and the rooms....the bedding is old and worn.

Comments:

No comments