Megan Claren

Review of Denver Center for the Performi...

Truly disappointed by how they handled our situati...

Truly disappointed by how they handled our situation. We did not see half of the performance we paid 200$ to see, which we arrived on time for. The ushers made a report and though they asked for my information to have someone contact us, my information did not make it on the papers. Luckily I had gotten a card from someone who seemed to be the head usher. I truly wished I never even called to try to get my money back. I was told it was all our faults and the theater and ushers handled everything properly. Well I was there, unlike the person whom I was on the phone with, and I have done theater for years and the whole time I was thinking about how badly it was handled. The bar tender also belittled us, which I was told would be a different complaint handled by another company. There is no stream line approach to have a complaint resolved and at the end of the day they will make it your fault no matter how many times you tried to reach out to an usher. Completely disheartened by this entire theater experience. Maybe I didn t explained the entire situation as clear as I thought, yes maybe I could have been more clear. But I was still blamed the staffs short comings and my awful experience. They told me sincere apologies . I don t believe that because they could not return anything dollar amount or even give a tiny discount for a future show, which I would have paid for still. I was very excited to see the show and introduce theater to by boyfriend but instead I am saddened by this entire experience.

My advice is to not even contact feedback unless you were denied a seat entirely by staff or wrongful ejected because you will not receive help in any form.

Edit: I have seen other shows here as well which went ok. However it s been made clear to me that policies need to change and a more streamline approach is needed. But I do not think they will be revisiting or revising policies as there are other reviews demonstrating a similar lack of care.