Worst experience you can imagine. My wife had a t...

Worst experience you can imagine. My wife had a terrible customer experience during a recent visit to the service department at Mall of GA Nissan. My wife was talked down to, yelled at, dismissed, taken for granted and treated incredibly rudely.

The person who was the point of contact in the service department was very rude during this whole process and talked down to my wife. However, she didn t understand what a transmission does or anything about what needed to be repaired.

We complained to a manager who became extremely combative, yelled, and was horrible to her. When my wife said that because of the treatment she received in the service department, the dealership lost the chance to sell her a new car, the service manager s response was, we have plenty of customers. I m floored by that kind of thinking in a customer service driven business.

We contacted the dealership manager and Nissan HQ, but that didn t either respond or care enough to do anything about it.