William Robinson

Review of Sofitel Bali Nusa Dua Beach Re...

Eventually when we got the desired room it was bet...

Eventually when we got the desired room it was better. However, My partner was very disappointed due to being ignored my some Hotel Staff. It seems difficult to book the desired room type as description is vague. Thus had to upgrade room to obtain correct room. Original room has loungers partially covered overshadowed by the bushes which questions the point of them being there. The Plunge pool is a small pool that perhaps would have been better made a Jacuzzi instead. This can avoid confusion with "pool Access" rooms. Room also had mosquitoes(Dengue) which started as soon as we arrived. Some Hotel staff constant attempt to use French becomes grating after a while. Have Stayed in other hotels on this holiday and feel for the price charged that this hotel is lacking behind the others. This was a fact finding stay and while I feel the staff provided good service (apart from ignoring my partner) it does not balance so will not be staying again for my next trip.