I do like Joyce Honda's service center, however I ...

I do like Joyce Honda's service center, however I encountered a flaw in their service recommendation process. On a written recommendation, it was recommended I get new spark plugs, based on time and usage. However, I had recently had the spark plugs replaced by them. Their policy does not require them to look into your records to determine if you already had the service, or even examine the spark plugs to see if they need changing. This is a flawed system, and may cause an unsuspecting customer to have unneeded work done, at great expense.
On a positive note, they did a great job replacing my headlight bulb, and front tires. After the alignment they did, my car handled much more smoothly.
Customers do trust their dealer service center to keep records of their service for them, that is a great perk of going right to the dealer. So they really need to be accurate when letting customers know what needs to be done, and what has already been done on their car.