Terrible company. No accountability, transparency,...

Terrible company. No accountability, transparency, or proper communication. I sent my device for repair in perfect condition, and they reported a crack, which was not there in first place, and claimed it voided the warranty. On top of that, they provided me a quote that would not specify parts and labor - which defies logic.

Can you imagine taking your car to the mechanic, and receiving a quote but you don't know what is being fixed, and which work is being done?
Ludicrous.

In their words: "It is the only quotation that we can provide for customer reference. We don t have a breakdown pricing for quotation."

I am still waiting to receive my phone back; it has been 11 days since they shipped it under Purolator. I had to message them to ask for the Tracking Number, which they should have forwarded me in first place.

If your manufacturer tells you to send your device there, ask for another authorized repair centre (and read the reviews).

P.S.: LG was not a bit helpful in producing the quote with parts and labor. I have been an LG customer for 4 consecutive years. Never again.