Wasted Frames

Review of Digital Pro Lab

Been coming here for years. Always get good custom...

Been coming here for years. Always get good customer service. There is a lady that works there now that never used to years ago. She is rude, short with me and always gives me issues. I love this lab but she is making me not ever return as a customer. She doesn t know anything about film types. If it s not Kodak or Fuji she gets confused and tells me they can t process it. It was cinestill which is a c41 film. She refused my service. I only use the lab for important rolls that I need to turn around in a timely matter. This puts a serious wrench in my work flow. Processing c41 is all I use the lab for when I am in a pinch. But now I can t even rely on that. I will never return if they can t do what I need them to do. They claim to process all c41 films. Why not cinestill? I would like this to be resolved and to talk to someone who knows what they are talking about because obviously she does not.