The shop seems to always be crowded - which is not...

The shop seems to always be crowded - which is not necessarily a bad thing, but they don't seem to have the facilities to accommodate that (such as enough toilets). The service was really bad in the beauty department- getting no acknowledgement from staff even when standing there for 5 minutes and asking the sales assistant twice to come and help me with a product - the girls being busy arranging some stuff in a drawer. (all this happened on the Bobbi Brown counter)