Kim Smith

Review of KFC Corporation (U.S.)

I've been a long time customer for over 30 years, ...

I've been a long time customer for over 30 years, a customer in Jacksonville NC for 12 years. During this time in Jacksonville I have had issues with this franchise leaving items off large carry out orders. Sometimes the missing items are replaced & sometimes the manager would offer a replacement meal as gesture of good will as it was an imposition to make return trips for missing items. On my last trip I placed order for 2 16 piece meals & receipt listed 4 breast4 thigh 4 legs 4 wings for each meal. Each meal turned out to contain just 1 breast with wings substituted. I wrote in online & asked which resulted in Russ the district manager of this franchise calling & accusing me of scams/theft. Outrageous when a company rips you off but but won't accept responsibility. I was yelled at & threatened with police for commenting by Russ. The KFC I knew & grew up with is not the KFC that exists in Jacksonville NC, so disappointed but won't be wasting time or money on this subpar franchise.