VERY DISAPPOINTING HOTEL SERVICE!!!

VERY DISAPPOINTING HOTEL SERVICE!!!
I can't say all staff were unprofessional but the key ones were very unaccommodating, not understanding and inhospitable. One bad apple can spoil a bunch...
One particular staff consistently put blames on his other staff as if he was not representing the hotel at all! His pride was above the guests and not matter how reasonable I was, he would not give ways to make my stay more comfortable. He falsely made claims to put the responsibilities away from him. When a more senior manager was on duty the next morning, all requests are granted without any issue. At the point, my stay was ruined and all of my family was unhappy and disappointed with Hilton; don't even get me started with having a good sleep!

Hilton service is under par, poorly trained staff and inhospitable to guests!!!
If you want to have comfortable stay in Markham, try Marriott which is just down the street. Similar pricing but much better service.