I'm a guest currently staying at this resort. We l...

I'm a guest currently staying at this resort. We love the accommodation, grounds, pools and beach. However our holiday has been spoilt by multiple awful customer experiences. Examples: we are a family traveling together and they split our rooms up at either end of the complex till we complained, breakfast was included in our package and listed on our itinerary but the Sheraton doesn't honour children, the bell boys were too busy to assist unless directed to do so by the front desk manager.... How can such an awesome place provide for such a neglectful customer experience...... SPG membership means nothing!

Fingers crossed the remainder of our stay in Maui is better and that the next Sheraton Hotel in Waikiki is better.