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Yoo Jin Lee Review of Park Place Lexus
Sales was nice but if I were trying to make a sale...
Sales was nice but if I were trying to make a sale, I would be too. What really sets them apart is their extremely uncaring service department. If they could win awards for how horrible your service can get, this place would have the gold medal. Everything from scheduling service, scheduling pick up, trying to find someone that will help you because your service rep is being unresponsive, to the oblivious employees outside responsible for bringing your car to you are hard to deal with. Funny how customer service is the last thing you will get in a service area. How are they ok with letting an upset customer walk away? Take ownership and make an effort to have your customers walk away happy.
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