Alicia Mullins

Review of Bale Chevrolet

In May 2019 I bought a used car. The next day the ...

In May 2019 I bought a used car. The next day the check engine light came on. I immediately return to the dealership to address the issue. They claimed the software just needed to be updated and ensured that that should fix things (the code as an emissions code). The check engine light came back on and I returned within a few days (I lived 2 hours way from the dealership). That's when I was told I needed a new catalytic converter and it was within warranty. I was told that it was a part that was on national backorder and I'd be contacted as soon as it came in. A few month later we checked back in and we were informed that no such part was ordered and that service manager no longer worked there. Now my car is over mileage and they can not replace the part like I was initially told. I plan to provide all my documentation to the attorney general and the BBB.