Robyn Tunley

Review of Bob Allen Ford

I have been coming here for years, since 2004 to b...

I have been coming here for years, since 2004 to be exact. They've always treated me with respect and have been more than helpful and accommodating. I've purchased 3 vehicles from them, and have worked with Woody each time. He is great at getting you what you need, and genuinely cares about your situation and works with you to the best of his ability.

Last weekend, I took my car in for routine maintenance. Everything was as usual except I believe the gentleman who helped me with my car this time was new. I had never seen him there before. He didn't follow up with me when my car was ready and discuss the details about the service. This is not usual practice. I had to ask the cashier if my car was ready because I had seen it parked out in the waiting garage, I was not notified. Then she called for my keys. I met Logan at my vehicle and he basically thanked me and was going to send me on my way. I had to stop and ask him to discuss my vehicle with me. This put me off a little because normally I don't have to chase down my service guy and initiate a conversation about my car. I think he was new and maybe he's still learning, but overall this is a great place to buy and service vehicles. I'll keep going. They are very friendly and warm.