ABSOLUTELY RIDICULOUS! If your looking to do busi...

ABSOLUTELY RIDICULOUS! If your looking to do business here DONT!!! They have a lot of dresses to look at but as far as customer service and professionalism......there isn't any.. I ordered my daughters prom dress there beginning of March. Asked first before having them order it when we could expect it to be in as we lived 2 hours away and needed to prepare for possible alterations and pick up. Was told it would be no later than 4 weeks and that if we bought the dress there alterations were free by one of the teenage employees Hahahaha what a joke. Dress never arrived until 1 week before prom this was after numerous phone calls were made and NEVER returned , (the phone is off the hook so you cant even get through). Then was told "they can't control the mail or when the companies they order from ship the dresses out". Based on my daughters measurements she should have been ordered a much smaller size. The dress was way to large. Made an appointment for alterations and was very specific that they needed to be completed that day as we were days away from prom now and this was the only day we had to make the 2 hours trip there . "Oh yes" they said "we have someone here to do those for you." After the owner proceeds to HACK away at the bottom of the dress with scissors put in a few pins and say" ok we can have it finished by Thursday night." Not what was agreed upon at all. Advised them I wanted my money back as we couldnt make it Friday thats why we had an appointment today. The owner then says *,alterations are done off site and doing them today isn't even possible." Yet another emoyee starts chanting repeatedly" no refunds!! " And especially now because the dress has been cut. Really hacked was more like it and yes it was done right then as we were told the alterations would be done that day. Then the employee who told us yes they had someone there to do the alterations today told us she misunderstood what we wanted. And then another employee said alterations were not included that that was last year's policy and not this year's. None of the employees are on the same page as to what's is even going on and neither is the owner. She telks you one thing and then denies it. Then with all of this .....the owner left to go back in her office throwing her arms in the air and said you have 2 options. Pick up the dress Friday. ( One day before prom) or we will mail it to you. Hahahaha mail it!!! I wouldn't trust them at all!! Especially one day before prom. This was just a bit of the HORRIBLE experience that was encountered. My daughter was crying as her over $500.00 dress was huge, hacked and no time to do alterations and not one of the employees or owner even attempted to make any of it right. As I was leaving there was yet another lady was with her daughter waiting in line saying how sorry she was and they were going through the same thing with them. RUN RUN RUN AWAY FROM THIS PLACE.!!!!