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My wife and I have been going to Dorschel for 27 y...

My wife and I have been going to Dorschel for 27 years and have bought six cars from them during that time. The reason we keep coming back, other than that Toyota makes great cars, is because of the people that work there. They really know their stuff and they have the best customer service we have ever experienced.

Jim Chittenden has been our sales representative. Great to deal with. A warm human being.

We always bring our cars to Dorschel for all servicing. Two people that stand out especially and keep us coming back time after time after time, are Pat Velten and Ed Anderson. They make having your car serviced a relaxing, stress-free experience. Mostly we deal with Pat, and he is great.

Here's an example: A number of times I've called at the last minute when I discovered something that seems out of whack. Pat always finds time to schedule us quickly and before you know it the problem is analyzed, fixed and we're on our way. In addition, Pat always seems to be looking out for the customer. You can be sure they are honest, telling you only what really needs to be done. Pat also gives us coupons to save on the servicing, which is an extra.

One time, we had a minor accident with one of our cars - late on a Friday afternoon. I called Pat in the Service Department, and he told me that the Collision Department handled that. Then Pat made all the arrangements for me with the Collision Department. He told me who to ask for and said they would be expecting us.

Sure enough, we drove in, told them Pat had sent us, and the person in charge (sorry, don't remember his name) took care of everything - repair recommendations, insurance coverage, even gave us a ride home - because we hadn't been thinking right, and didn't realize we would leave the car there. It was by far the best customer service experience we've ever had - even surpassing Wegmans.

We can't imagine going anywhere else for our cars.

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