Five Star all the way, probably one of the best Ho...

Five Star all the way, probably one of the best Hotel on the crest of the Plam. Pure Royal very nicely decorated fit for Royal. Its a good experience and you feel Royal once you get there. How ever the staff is not very courteous dose not make you feel welcome and like they are the royal and you don t belong there even after paying so much the employees attitude should be humble and make you feel like you are royal and not them. I think they need to be train before they could understand what dose customer means to there business.
May be they never heard that the customer is the KING

This is the new review, the service of the hotel is below average, my cousin from London booked on my recordation and he was cursing me all the time, the room fridge was not working despite several reminders no one bother to fix it and that too in this hot month is this what you call five star? Above all the hotel staff dose not give you a welcome feeling i felt as if i was in some no go area or embassy, hard face guys keep on asking where do you wana go as if they are asking to get loss the hotel security has no idea what security is all about they just make sure you know that they are watching you so how can one feel comfort after paying so much money. As far as the design goes its excellent but the entrance is not expressive i have seen much grand entrance of private Villa s by Emaar then this five star hotel ( so called) over this makes Dubai look bad as they will go back to London and tell all they friends that they did not enjoy the time in Dubai. So you guys need to pull up your socks and fix the attitude of your staff with the visiter / guests.