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I bought a family annual pass, but were not able t...

I bought a family annual pass, but were not able to redeem before the expiration date because we were out of the country for a few weeks and they are not open in the week days. I called the office a few times, but the manager never replied. We went to redeemed the Groupon three days after the expiration date after we come back in town. The manager said that we would have to pay the differences $316 - $219 (Groupon price) = $97 initially. While checking the Coco Key website, the annual pass is only $252. They also offer $49/person annual pass as gift. We never missed to redeem a Groupon before, so I saw the extend expiration date option in the app, which let us extend for 21 more days. While I clicked on it, it said it was not available at this time. This is because the staff already asked us for the voucher number and scanned in their system. The voucher was counted as redeemed. While finding info on the phone, we over heard the manager said: "That's ridiculous. It's only $33!" Well, if you run a business and ignore the customer and make them pay extra fee, you should be ashamed. You should not say this in front of your guests LOUD and make them feel horrible. We found the fine print from Groupon website stating the expiration extension rules. After negotiating for 30 minutes, the manager finally let us waive the extra fee. After we entered the facility, we found there was no hot tub anymore. That was the main reason we got the annual pass - to find a warm place for winter. The hot tub area was converted to a kids party area. It was such a disappointment. This would be our last time getting annual pass from there.

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