Kim Price

Review of Renaissance Cleveland Hotel

We had reservations this past Saturday August 3. ...

We had reservations this past Saturday August 3. We had the Browns scrimmage to go to, so we got back to the hotel at 5:15, room was not ready, your check in time is 4:00. 6:15. room is not ready, 7:00 room is not ready. 7:30 we finally got a room. 3 1/2 hours after check in time. They cut our bill in half, gave us 2 breakfast vouchers which we did not use, drinks, and 3:00 check out. Ran into people in the elevator, they got there at 6:30 FINALLY got a room at midnight. THIS IS RIDICULOUS. Ruined our evening........I would never recommend this hotel again to anyone. Told us "Oh there is 3 weddings" I dont care, I am as important as them, I paid for a room and reserved it just like them...Poor Poor Management!