Below Sofitel usual standard.

Below Sofitel usual standard.

I have booked and paid the reservation via a travel agency, and they asked me to pay again at checkin. I refused of course and they were supposed to let me know if there was an issue. After 4 nights, at the checkout they are asking for me to pay again. I was about to miss my flight so I prepaid whatever they wanted me to do.

Also the room was below my expectations, furnitures are rather dated.

Found a used tooth brush in the bathroom (which nicely joined mine in the glass the day after). Sheets were perforated (most likely due to cigarettes) and dressing wasn t closing properly and therefor I had the pleasure to enjoy dressings light during the night.

Most of the time when you happen to cross someone from the hotel they get don t say a word and you better move out of their way.

I lost my bracelet there and didn t get much help, beside a 10s phone call.

A little bit more focus on the client would be awesome.