My mother-in-law is staying there at this moment. ...

My mother-in-law is staying there at this moment. It's not welcoming to patients or their families. It's almost as if they discourage visitors. My mother-in-law's cell phone died and she asked if they could plug in the charger for her; they refused to do so. My question is, why wouldn't you do that for your patients since you don't welcome family members to visit? That is only one issue. I am sure that there are some patients that have a lovely experience. Why can't each and every patient be treated the same?