Kent Poulsen

Review of Sheraton Universal Hotel

What a terrible experience. Reserved a room with ...

What a terrible experience. Reserved a room with two king beds for 2 adult couples for my wifes birthday while we were going to universal studios fright night. They tried to put us in a room with a single twin bed even though it said 4 adults on the reservation. Ended up with two twin beds, Could not sleep in such a small bed. The room was $295.00 for the night. The window tinting was torn on the window in multiple places in the middle of the window. They wanted an additional $22.00 each for breakfast. It was a small room with nothing extra, reminded me of a motel 6 room. I have stayed at a lot of 4 and 5 star hotels all over the world. This place was a joke.