I went for afternoon tea here with my friend and h...

I went for afternoon tea here with my friend and her Mum for her hen afternoon. After being seated we were told that a complimentary glass of champagne was in the afternoon tea we had booked. We were given the champagne and ordered our tea. 30 minutes later our sandwiches or cakes hadn't arrived so we had to ask. They finally came and one side of the bread on each piece was very hard, so they are definately not made to order. We then asked for some more and with this, the waiter tried to slide the plate on top of the old one where there was still a remaining sandwich without taking the plate off the stand first?! We then had to wave down another staff member as our tea was cold and there was no sign of anyone offering to bring more. The people on the next table also had to ask for their food after being seated 20 minutes also?? We then after finally getting more tea, asked for the bill and the champagne was added as extra and a 20 pounds service charge? We then had to speak to 2 staff members to explain the first waiter who turned out to be the food and beverage manager had given it to us saying it was in with the package. We had to wait again whilst he sorted it out. The room was not busy at all, and this is not the service I would expect from a 4 star hotel. The Savoy being 5 star outshines this experience 100 times over. My friends hen afternoon was not what we expected at all with very few other guests, there was no excuse at all. Not worth 40 pounds each more like 5. This is not acceptable as this will be my friends memory of her hen afternoon. Very very poor.