Totally unacceptable. I logged in to check/make a ...

Totally unacceptable. I logged in to check/make a payment to see they raised my payment $400 with no notice or so much as an email about system issues occur. I immediately left a voicemail, and email to them to call me immediately. 2 days later I get this: "There is an error on the disclosure that you received, Due to our conversion back in June the winter tax information is not pulling correctly. Our escrow department is working to get these corrected and mailed out by the end of this week. Please disregard the disclosure you received and wait for the revised on to be received."

I immediately responded stating I need to know the correct payment amount for my loan since due date was coming up. No reply days later. Get it to together people, this is the largest asset you are handling for people, TERRIBLE website, horrible customer service and major errors. At least pick up the phone when I requested a phone call back in both voicemail and email.