I normally don t leave reviews and especially a lo...

I normally don t leave reviews and especially a long one but I believe this one is well deserved!!!

My spouse, is active military. We are allowed to go to our closets ER where we live at. (Murrieta, Menifee and Temecula) However, the experiences are horrible. I saw malpractices and received lack of patient care. Two ER locations and an Urgent Care mis-diagnosed and did not identify what s going on with my spouse. Blood work, physical examination and X-ray. Nothing!!! Leaving him with so much pain and no medication. Over 18 days trying to find good doctor to help my husband and give him proper pain medications.

Oh yeah, previous years ER at Loma Linda (Murrieta) made unnecessary 2nd incision in the wrong area causing extra pain and more damage. Good reason not to take my spouse there ever again.

I live about 1 hr n 15-20 minutes away from Balboa Naval Medical Center. I decided to drive him there.

The first time we were at ER little after 12am, checking in was surprisingly decent and fast. Nurses and doctors doing their jobs, evaluating my spouse thoroughly and ultrasound. Finally, they found what s causing the pain but the surgeon advise to not operate on my spouse due to the location and possible complications. I was a bit upset because I don t want to see my spouse endure any more pain. They sent us back home with instructions, antibiotics and pain medications. Few days later I knew it was time to go back and I know he will finally get cut.

Second time in the ER. Checking in was fast and friendly. Same nurse and doctor greeted us. Very friendly and humorous. They remembered our case. Did a second ultrasound for verification and without hesitation they said, now they can do what needs to be done. My spouse is now on recovery mode after long 25 days of pain and discomfort.

Thank you to the surgeon at ER who made me understand and left me with no choice but to trust his decision. For my spouse s safety and prevent unnecessary complication.

To the ER staff, LT Ellis, Jeff, Lt Yu (student), LT Love, LT H (nurse) and rest of the staffs and nurses who attended to my spouse. Really thank you very much. very impressive how well LT Ellis guiding his student with the procedures and reminding to talk to the patient. Can t forget the humor! the funny comments, conversations kept me at ease. I was able to be calm and help my spouse be calm. LT Ellis, Jeff is a great teacher and mentor. Very impressive. Best ER for active military personnel.