Karolyn Crabtree Review of Hilton Hawaiian Village
Awful check in - took over 2 hours; noisy room - c...
Awful check in - took over 2 hours; noisy room - could hear music & yelling from the bar most of the night so I couldn't sleep; dryers right outside our door drying the rug. Our room was close to the elevator and noisy guests. Not impressed at all.
Per their response, I can't afford to go back. If I did, I'd probably arrive at the same time as the other guests since apparently all airlines arrive about the same time. If I could return, I'd try somewhere else. I wouldn't want to spend another miserable sleepless night crying. In all my 50 years, I've stayed in some awful hotels, but none of my prior stays made my worst ever list.
Perhaps this hotel should consider lots of self check in kiosks?? Every response says to give them another try. Are you kidding? It's like they don't really care enough about what you write as long as you're willing to visit again. Will look elsewhere if I'm lucky enough to return. They really don't do any follow up to make you feel better about this place.
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