I made reservations by phone and they did not warn...

I made reservations by phone and they did not warn me that the spa was closed for renovations (although in the room there was advertising for the spa, it did not indicate that it was closed) or that the parking lot was under construction. The floor they put us on was not 100% either. There were plastics covering the carpet and they were repairing damage caused by moisture. The concierge was not available during our stay. Apart from that, I did not think they had very good customer service, in general. The room was two-three, but the bathroom floor was not clean, 3 towels had stains, and the lid of the ice cube was very dirty. Soaps and toiletries are from Bath and Body Works.