Marie .H

Review of Robbins Property Associates

I moved in one of your properties Marbella Place i...

I moved in one of your properties Marbella Place in Stockbridge, GA in March 2017. It has been the worst rental mistake my aunt and I have ever made. We lived in a few apartments but this one has been a nightmarish experience from the start. My goal was to move from this property when the lease expired in March 2018. Unfortunately during that time my mother had a massive stroke in October 2017 and during that period I was preoccupied with trying to make life altering decisions regarding her health. I wasn't able to focus on moving and subsequently my mother died in March 2018 around the time the lease was expiring. Deciding to renew as an epic mistake. The previous staff were fired and your new team came in. They are more disastrous than the previous regime. Rude, disrespectful, and indifferent are only the beginning when it comes to describing how the residents are treated. The hallways are filthy, trash strewn throughout the parking lot. The latest example happened on Thursday, August 9, when during the night, the bathroom mirror completely came off the wall and shattered all over the floor, sink, toilet and bathtub. Normally I get up during the night to use the bathroom but fortunately I stayed asleep. The break was so extensive that I had to use 2 massive black garbage bags to get it all in there. I couldn't fit them in the valet trash can because the pieces were too many. On Saturday, August 11th, I went into the rental office and spoke with Tomeco about the problem and I was quite emotional about it given what I've gone through in past year with my dad battling cancer and my mother dying. She seemed understanding on the surface and told me that maintenance would get the bags and not to worry. They never came to get that Saturday nor that Sunday. Instead they were picked up that Monday morning and I got a threatening notice from Tomeco of a fine of $50 for a violation. I have never done anything like that since I've lived here and had the mirror from the guest bedroom had not fallen like that and crashed so hard all over, I wouldn't had those bags on the side of my apartment like that. Essentially, I felt like she was insincere, mocked me and everything is about bottom line for them. My aunt was so angry she wanted to confront her in a rage. I told her it wasn't worth it. I've noticed that Marbella Place in Stockbridge, GA has a very high rate of having apartments unoccupied. It's not hard to understand why. Maybe someone at the corporate office at American Landmark will take the time to read this and show some heart. My aunt and I have never been late on rent, always working and doing our best to be model tennants. I lost my mother, she was my aunt's big sister and I'm an only child. All we are asking is to be treated with dignity, respect, and humane.