Kaulin Damron

Review of Waverley Mitsubishi

Would rate less than one star if able! Bought wife...

Would rate less than one star if able! Bought wife a beautiful BMW X5 Diesel from Waverley Mitsubishi and had nothing but grief from the beginning of the sale to seven months later and still dealing with sub-standard service. Firstly, was dealing with a salesman who was very new to the game, of no fault of his own, but seemed too inexperienced to be selling cars without any mentor in close proximity. I believe he tried his best, but I don't think that his boss gave him the tools to get the job done. He obviously doesn't work there anymore. I don't think he was set up to succeed with what I saw. I was promised free oil changes for a year among other offers, but even after specifically asking for it, I still couldn't get anything suggesting this formally on paper. On my first oil change, it took all day, even after booking an appointment a week in advance. and even then, the tech couldn't reset my service reminder for me. Seriously, that's all I brought it in for! The second oil change, it took over two hours while I waited. this time, I picked it up and drove home across the city and once on my street, my vehicle diagnostics system gives me a warning to stop driving the vehicle and fill with oil as soon as possible. Without any other options, I returned to the dealership to have them deal with it. They apparently ordered quantity of oil for the GAS version of my car and not the diesel. The diesel does take more so I do understand the ordering mishap, but what I don't understand is why the technician couldn't either check the dipstick nor the on-board electronic oil level sensing system. I obviously had to wait yet again for a technician to top up the oil and confirm as he should have done in the first place. my time wasn't worth the free oil change! what a rip-off. Furthermore, my "Year of Free Oil Changes" turned into only the two, regardless of the date. They used semantics to help convince me into a sale, and again, for their convenience, to short-hand me on what they promised. at no time during the sale did the salesman discuss that it would be based on mileage. maybe i'm naive, but this type of thing should have been made clear in the documentation as i requested it from the beginning. All this to say, I was thinking of upgrading my Land Rover to perhaps their F-Type they have, but not now in this lifetime! if i can't trust them to do a simple oil change, i'm certainly not going to take anything nicer than an X5 to them, regardless of it being free.