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4 years ago

This company acts as a point of contact for the Va...

This company acts as a point of contact for the Valma brand. With a complaint about a product from Valma, I turned to their product support department. The handling was downright abysmal; they simply said: "sorry for the inconvenience". My suggestion to send me a replacement product was not accepted. In short, my complaint concerned that the product lacked the alleged properties and - in fact - tried to hitch a ride on a product with the same (!) name from another producer (Turtle Wax), which enjoyed a great reputation among connoisseurs. That the Valma product did not meet the requirements, is evident from the fact that it was withdrawn from the market. my complaint has not been taken seriously. There has been no attempt in any way to accommodate me. The complaint handling is seriously inadequate at this company.

Service Best International B.V.

Service Best International B.V.

3.1