Roger Blondie

Review of Boys and Girls Club London Ont...

Very disorganized. I set up swimming lessons for s...

Very disorganized. I set up swimming lessons for son months ago and was originally set up for a specific time and date. A month before his first lesson we received a call informing us that the lessons have been moved up week and as well as the time. I went there today where the front office representative seemed to not be able to pull up my son's information but brushed off and agreed that his schedule must've changed. Then directed us to the change rooms. Come the time his lessons were suppose to start his name never got called so I figured maybe I was at the wrong pool. Attended the other pool to find out that he's not in on of their classes but he has a class at the other pool but looks like his lesson got moved back by a half hour. So we went back to the other pool and waited for the lesson to start and when they called my son's name they were referring to another boy by the same first name. A huge mess. I spoke to a supervisor and they apologized because it didn't appear my son was scheduled for any lesson for the day even they called us about the date change. I would give 1 star but they were sincere about the mistake and said they will try and rectify the situation. So I'm reserving some judgement until then but so far it was a bad first impression.