Absolutely AWFUL. Went for a spa day, had an hours...

Absolutely AWFUL. Went for a spa day, had an hours treatment which I was advised my therapist was running late, totally acceptable I work in the industry so I know these things happen. I had my treatment and was advised to get up and dressed and my therapist will be back at this point I was sitting on the bed upright. I got dressed and sat in the chair, I waited and waited, I eventually opened the door to check if someone was outside nobody was nowhere to be seen. I felt rude leaving without saying goodbye or thank you so I continued to wait for my therapist to return. About 10 minutes after I had a knock on the door, I opened the door to which my friend and her therapist was standing there asking if I had been asleep , I said to my friend no I m waiting for my therapist to return my friends therapist then said oh no she s gone for lunch! She eats her lunch outside so you ll see her on your way out! I was gobsmacked!! I was left In the room for half an hour alone after a one hour treatment laying down! I wasn t offered any assistance or if I needed walking back to the relaxation room! Poor service. I have now been in contact with the head office and when they sent me the statement from the therapist it turns out she was the spa manager.. that speaks a thousand words in itself! If the spa manager can t even give good service there s no hope for anyone else. The email was full of lies, the only way they can back themselves up is via cctv, which I ve asked them to look at but no, empty threats. Basically it s a free for all, if you do happen to fall asleep you ll be left in a room with the door shut for how long? Lord only knows! It s a good job I didn t pass out, or fall over and knocked myself unconscious! Poor service, lying to make money! We would never return to a virgin active spa/gym. AVOID !