Hello,

Hello,

My experience at the Novotel Time Square hotel is very mixed. I am a Platinum member with Accord and other groups. I will list the negative points. I was not given a room with a beautiful view of Time Square, which was nevertheless my desire. I requested it when I arrived and was offered 2 beds with a view and nothing else. I would have appreciated it if someone told me that the first night was full but that the next day it could be fine. My room was cleaned every day but no coffee, drink in the bar, garbage cans not emptied one day, hair left in the bathroom were not given to me. The breakfast which was included in the price. Every day they asked me to sign a note that I signed. But behind my signature added some "TIPS" that I discovered when paying my bill !!! Very classy as behavior.

So, I am writing this message to signal my dissatisfaction and I will not be returning to the New York Novotel again. I come 4 times a year on average and I wanted to try the Time Square and not the Sofitel which is my favorite hotel in NY. I intend to send a letter to the Paris headquarters for this inconvenience.

Mr Durget