Chetan Rathod

Review of Toronto Hyundai

Toronto Hyundai expects customers to drive hazardo...

Toronto Hyundai expects customers to drive hazardous cars with faulty transmission and horns that don t work

The rating that I am providing is for the service department.

I bought the Elantra Touring from Toronto Hyundai on 2460 Dufferin Street, Toronto, in 2011. I have always got my car serviced with them since purchase. The service team at this location is thoroughly insensitive to client convenience, unaccommodating, generally rude and their mechanics seem to be incompetent based on my experiences below:

INCIDENT 1 - CHECK ENGINE LIGHT NOT RESOLVED FOR MORE THAN 2 YEARS:
Less than two years after I bought my brand new car, the Check Engine started going on and off intermittently. Upon taking the car to be checked at Toronto Hyundai, I was told to come only when the light was on. The issue continued and finally in 2014 when I was able to finally get the car to them while the light was still on, I was told that "no specific issue could be pinpointed" but recommended a change of the transmission fluid, as it looked dirty . I proceeded to get the transmission fluid changed but the issue continued. In January 2015, when I mentioned the check engine light issue during the regular service, I was told, "No Fault found at this time." Since this issue continued I made multiple visits to Toronto Hyundai without any resolution. Finally in May 2015 they recommended to change the complete transmission. While collecting the car, when my wife asked the attendant about why the transmission would become faulty so soon, she was told dismissively, You never know, but why are you concerned? This is covered in warranty. You are getting $5000 worth transmission for free. The fact that the faulty transmission endangers lives did not seem to matter.

INCIDENT 2 - HORN WORKING INTERMITTENTLY NOT RESOLVED
In October 2015 during a service appointment, I asked to check my car horn as it was working intermittently. This was a Saturday and I had given the car at 1:15 for service. When I picked it up at 3:00 pm the invoice said the horn was working fine at this time. I immediately went out to check and the horn was not working. Upon asking the attendant to recheck this was at 3:02 pm I was told that no mechanic was available as it was past 3.00 pm.
Helpless, I left a letter expressing my disappointment to which I received a voice mail the next morning to call back. There was no apology about the inconvenience from the previous day.
I was asked to come back in when the horn was not working.
During multiple visits that followed, their team has not yet found a resolution for the issue, but I have been curtly informed the following at various times:
You ve arrived too late we can t perform miracles.
Come back when the horn is not working.
Come back before 6:00 pm there is no one who can look at your car now. This was when I reached at 6:15pm (Their official working hours are until 7:00 pm on week days).

While I do not expect them to perform miracles, I do wish they would simply be empathetic.
I haven't received a single apology or a simple sorry from them. They are OK making the customer run to them every time, but cannot afford to have a mechanic work a little past their official hours for customer convenience.

They claim to have award winning master technicians, however their expertise is rarely used or the rest of his staff do not have adequate skills. I can understand the fact that they may not detect the cause of an issue at the first go, but the staff should have the courtesy to explain and empathise with the customer, and find a resolution after multiple (sometimes more than 6 checks).

Driving with a faulty transmission or a faulty horn is a dangerous matter. But their attitude appears to be lackadaisical.

I have given up on Toronto Hyundai for service and as such I will not recommend anyone to have their valuable cars serviced there.