This used to be a good company. We have been happ...

This used to be a good company. We have been happy with many trips over the years. However, this pandemic has hurt them financially, and it appears that their new policy is to pass this financial strain onto their customers!! We booked trips for FOUR of our family members. They had to cancel them because of the worldwide crisis. HOWEVER, THEY NOW REFUSE TO REFUND ANY OF THE FUNDS, for TRIP, TRAVEL, INSURANCE, AND THEN -- WITHOUT OUR PERMISSION - THEY HAVE REBOOKED ALL OF US ON DIFFERENT TRIPS!! EVERY PHONE CALL IS A 90 MINUTE EXERCISE IN FRUSTRATION AND STRESS.....AND THEY ARE USING DECEPTIVE PRACTICES TO KEEP THE MONEY (ALMOST $40,000) AND ARE COMPLETELY REFUSING TO PROVIDE THE REQUIRED REFUNDS. We now have to hire an attorney to take legal action and force them to do what they should have done. We have traveled with Grand Circle for TEN YEARS, but with this, they have ruined their reputation and lost our business forever. They do not understand that this attempt at deception and greed has cost them much more in reputation and repeat business. THIS ONCE GOOD COMPANY HAS RUINED THEIR REPUTATION BECAUSE THEY DON'T SEEM TO HAVE A LONG TERM VIEW