Megan McGee

Review of Mercure Gold Coast Resort

We always choose Mercure Gold Coast and always enj...

We always choose Mercure Gold Coast and always enjoy our stay. On arrival our room had a strong musty odour. I immediately notified reception, and Andrew the Manager accommodated us immediately and changed our room without hesitation (even though it was a busy Easter period). I am very grateful. Ellen and Kadin on reception, always a pleasure to deal with. Also, the Concierge team always willing to assist.
We did notice the change of the coffee machine to a Nescafe, instant coffee and it is not very good at all. It would be great if the coffee could be improved.