It's all starting with a date change of my booking...

It's all starting with a date change of my booking.
I'm very surprise that Rachel from the Reservation has responded to me very quickly and Thanks for her, changes has been done without any hassle.

When we reach there, the drop off place is actually not the lobby but there's staff there to bring us up to the Lobby immediately without us asking for what to do next.

I"m putting a very high expectation to this hotel as the review has been quite good, so far the check-in process went smoothly.

We are given the room No 814.
When I read through the review, there was one review mention of well maintain room, wondering what defined "well maintain"?
Maybe, because the cleanliness is there even the place is no new ? and aircond sound is loud.

At night which luckily not midnight, out of the sudden, the alarm rang.
immediately we called front desk to check on what happened, but was informed that still checking for the reason. Good thing is fire engine reach just after a few minutes, to check on the condition of the room which triggered the alarm.

I didn't visit the pool or gym but there's a common area at the lobby which is well designed, like a living room.
There are desktops connected with Wifi for in house guest to use for free; a large tables, where you can work, eat or gather there for dinner if you are there in a small group.
Free coffee from semi auto coffee machine is available there, which is way much better than hotel which provide instant coffee sachet in room.

This common area has changed our mind to continue stay for another night here after alarm incident.

Breakfast is decent, a good enough breakfast buffet.
Staff who is doing the cleaning is very efficient as there are many people there for breakfast but they are able to clean up the table in no time.

I will definitely revisit this place.

Overall provide good customer service, only that they might want to upkeep their facility, like aircond or the light of the room. As the light of the room has making the room looks aging.