Fouad Pouyafar

Review of Rallye Lexus

Took our CT200H to the dealer for a rattling noise...

Took our CT200H to the dealer for a rattling noise that seems to come from the sunroof. Dealer diagnosis: "Replace the entire sunroof mechanism for $3,600". Seems to be a drastic and expensive fix to a minor problem. After doing some online search, I realized this is a common problem not only with our CT200H but with other Lexus and Toyota sunroofs.

Disappointing to have a dealership not cater to a problem inherent in the manufacturing or assembly of components. I wonder if this is a dealership policy or a less than accommodating employee. Regardless, It left a negative impression as well as serious doubt that Lexus is indeed a notch above other manufacturers in customer satisfaction.

Next step further research to see if others have found simpler and less expensive solutions.