Kaitlin Kell Review of Hyatt Regency Cleveland
My best friend and I were there for a wedding. Tha...
My best friend and I were there for a wedding. Thankfully we checked in early because when we got to our room and opened the door, there was a guy in our room. Luckily he was wearing clothes but he was just as confused as we were. When the wedding was over, we went back to the right room they finally gave us and they had a bottle of wine and apology letter for us. Don t get me wrong, it was a nice gesture but we had just come from an open bar wedding at the Arcade so the bottle went untouched and we took it home. Then, Sunday morning we had an event to be at so we ordered our breakfast an hour in advance. When they delivered it, my friends order was completely wrong but the receipt attached to the bag had exactly what she ordered on it. We ended up missing our event that day. I ve stayed here before three years ago and I m not sure what was going on, but I won t be back. I was expecting at least a partial room credit when we were given the wrong room but that didn t happen.
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