Ann Stein

Review of Renaissance Cleveland Hotel

The hotel is nice and very clean. HOWEVER, they ho...

The hotel is nice and very clean. HOWEVER, they host an event that they know ends at 4:00 and then they tell guests that any cars not removed from their parking lot by 2 will be charged for an additional day. They also do not include free WiFi with the room and when you purchase the WiFi, it s only good for 2 devices. When I reserved the room, I stated how many people would be in the room but I can t get WiFi for them all. When I complained about this, the standard answer is, we don t control the WiFi and we don t own the garage. Really? The garage says Renaissance Hotel and I used Renaissance valet. When I purchased the WiFi, it said Renaissance Hotel guest WiFi. They want to nickel and dime you for every little thing but they take zero responsibility for any of it. The next time we have to come here for an event, I ll take my $500 somewhere else. Very disappointed.