John Russell

Review of Round Rock Toyota

We have purchased multiple cars from this dealersh...

We have purchased multiple cars from this dealership over the years. We have never before had an issue with the sales team, and all of the routine maintenance has been handled by the Service department. That group has always done their jobs like the professionals they are.

This brings us to today.

Last Saturday, May 30, we came in looking to trade in my wife's 2007 Prius for a new one.
arriving home with our new car, we noticed that all just didn't seem right.

First, no cargo net.
Then that the doors - including trunk - didn't unlock as expected (with key fob in pocket or purse)

Time passes - it's Monday, June 1 now, and I stop by dealership (wife has car at work).
Salesman gives me cargo net from another car, and suggests we bring car back by to check on locks.
Time passes - it's Friday, June 5, and wife takes car to dealership. Now she is told,

"Oh, that option isn't available on the model you purchased."

The salesman knew our expectations and, as far as I am concerned, he lied to us.
Good thing I wasn't there. would have gotten ugly real quick.

It still might.