As a manager for our HOA, this company has not don...

As a manager for our HOA, this company has not done that great of a job. We've gone through several account managers from this company and the lacking response is consistent across the board. I recently got notice about my trash can being left out outside of pickup days -- problem is it's not mine. I sent photos to prove this, while also photographing the actual violators and they stated they will remove the violation then asked for pictures of my window to remove a previous violation. WHAT? I received no notice about my window and there is nothing unusual about the windows on my house. I have been contacting them consistently to find out the details of the windows violation but no one will answer the phone, return a call or respond to email. My correspondence was with Shawntel Craig via e-mail. Nothing in almost 2 weeks.

Expect a lack of communication from this company.