lourdes ceballos

Review of Riverside Chevrolet

I don t RECOMMEND purchasing a vehicle at Chevrole...

I don t RECOMMEND purchasing a vehicle at Chevrolet of Riverside, unless you want to get ripped off. My father went in with his old work truck (which had a rack on it), it was a 2006 Chevy Silverado 1500. He let the sales department know he was in need of a new WORK truck. Chevrolet of Riverside got him into a new 2018 Chevy Silverado 1500 with 5,000 miles. My father purchased an extended warranty, as well as gap. Forward to 7/18/2020 and 97,000 miles and the transmission went out. Upon taking in the vehicle back to Chevrolet of Riverside for repair, we were informed that the warranty doesn t cover the repair because the vehicle is being used as a commercial vehicle. Derrek, from Sales informed him that the Finance Department had made a TINY mistake when filling out our paperwork. Finance forgot to check the box for commercial warranty as the vehicle that was sold was intended for commercial use. Now, although they have admitted that it was their mistake, they want my father to pay $6,000 to repair/replace the transmission, or he can purchase a new truck (which they will make a profit on). MY FATHER SHOULD NOT HAVE TO BE MADE RESPONSIBLE FOR THEIR INCOMPETENT MISTAKE, HE CLEARLY INFORMED THE DEALERSHIP THAT THE TRUCK WAS FOR COMMERCIAL USE, THEY FAILED TO CHECK THE BOX THAT STATED THE VEHICLE WAS FOR COMMERCIAL USE AND NEEDED WARRANTY FOR A COMMERCIAL VEHICLE.
Chevrolet of Riverside is REFUSING TO TAKE RESPONSIBILITY for THEIR MISTAKE. On 9/9/20 I called to speak with the Customer Relations Manager (CRM) but, I was informed by the operator that they don t have a CRM after being told they were busy the first time around. On 9/10/20 I was told once again they don t have a CRM and was transferred to Tony Bozarth the General Sales Manager. Tony, said he would look into the matter and get back to me. At this point my father has decided to take legal action because this is affecting his lively hood, he has been without his work truck for over a month. Tony argued that just because the vehicle was going to be used for work it didn t mean it was for commercial use. The personnel at Chevrolet of Riverside should be trained not to speculate that a truck that is purchased specifically for work is not for commercial use. It is ridiculous that after almost 2 months Chevrolet of Riverside is still not taking responsibility and has not resolved this issue. It is even more ridiculous that they expect their customers to be held responsible and pay for the mistake of their personnel, even after they admitted it was their mistake.
If you still decide to purchase a vehicle at Chevrolet of Riverside that is intended for commercial use and purchase an extended warranty, make sure they sell you the correct warranty so you don t have to go through this ordeal as well. All this Dealership cares about making money, they have proven they don t care about their customers.